Last Updated: May 2026

At COCOLATA, we carefully prepare every order to ensure it arrives fresh, secure, and beautifully presented.

Please review the following shipping guidelines before placing your order.

Orders are typically processed within 1–3 business days after payment confirmation.

Custom, corporate, and white-label orders may require additional production time depending on:

• Quantity
• Packaging requirements
• Product customization
• Approval timelines

Estimated lead times will be shared during confirmation for larger projects.

We currently offer delivery within selected regions and international shipping for approved orders and business clients.

Shipping availability may vary depending on:

• Product type
• Temperature sensitivity
• Customs regulations
• Destination country

For international or wholesale inquiries, please contact us directly before placing an order.

Estimated delivery times may vary depending on location and courier services.

Typical delivery estimates:

• Local deliveries: 1–3 business days
• Regional deliveries: 3–7 business days
• International shipments: Varies by destination and customs clearance

Please note that delivery timelines are estimates and not guaranteed.

Chocolate products are sensitive to heat and handling conditions.

While we take precautions in packaging and shipment preparation, COCOLATA is not responsible for melting, texture changes, or delays caused by:

• Extreme weather conditions
• Courier handling
• Delivery delays
• Unattended deliveries

Customers are encouraged to ensure someone is available to receive the package upon arrival.

Shipping fees are calculated based on:

• Delivery location
• Package size and weight
• Shipping method
• Order type

Shipping costs will be displayed during checkout or confirmed directly for custom orders.

Customers are responsible for providing accurate shipping and contact details.

• Failed deliveries due to incorrect addresses
• Delays caused by missing information
• Additional shipping fees related to re-delivery attempts

COCOLATA is not responsible for the above issues.

International shipments may be subject to:

• Customs inspections
• Import duties
• Taxes or clearance fees

These charges are the responsibility of the customer unless otherwise agreed in writing.

Delivery timelines may also be affected by customs procedures.

Tracking information will be provided when available through the selected courier service.

Some custom or large-scale deliveries may require direct coordination with our team.

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery and provide:

• Order number
• Photos of the package/product
• Description of the issue

We will review each case carefully and work toward a suitable solution.

For shipping inquiries, bulk delivery arrangements, or special handling requests, please contact us through our official communication channels.