Last Updated: May 2026

At COCOLATA, we take pride in delivering products that meet high standards of quality, presentation, and freshness.

Due to the nature of food and customized products, please review this Returns & Refund Policy carefully before placing an order.

Because our products are consumable and temperature-sensitive, returns and exchanges are generally not accepted once orders have been delivered.

However, we may review refund or replacement requests in cases where:

• The product arrives damaged
• The wrong item was delivered
• There is a verified quality issue

Requests must be submitted within 24 hours of receiving the order.

Customized, branded, white-label, or corporate orders are non-refundable once:

• Artwork/design approval has been confirmed
• Production has started
• Packaging customization has been completed

Clients are responsible for reviewing all spelling, branding, artwork, and order details before final approval.

If you receive a damaged or incorrect order, please contact us within 24 hours and include:

• Order number
• Clear photos of the product and packaging
• Description of the issue

Once reviewed, COCOLATA may offer:

• Product replacement
• Store credit
• Partial or full refund (where applicable)

COCOLATA is not responsible for issues caused by:

• Incorrect shipping information provided by the customer
• Missed delivery attempts
• Delays caused by couriers or customs
• Product changes caused by extreme temperatures after dispatch

Customers are encouraged to receive chocolate deliveries promptly to maintain product condition.

Approved refunds will be processed through the original payment method whenever possible.

Processing times may vary depending on:

• Payment provider
• Bank processing times
• Order type

Shipping fees are generally non-refundable unless the issue was caused directly by our error.

Orders may only be canceled before production or shipment begins.

Once preparation, customization, or dispatch has started, cancellation requests may no longer be accepted.

For return, refund, or order support inquiries, please contact us through our official communication channels with your order details and supporting information.